Frequently Asked Questions

Happily Hosted is a UK-based web hosting provider established in 2013. We offer shared hosting, dedicated servers, reseller hosting, and domain registration services. Our infrastructure includes Intel Xeon Gold processors with up to 96GB RAM per server and 2Gbps bandwidth. All our services are powered by 100% renewable energy and protected by Imunify360 enterprise security. We're proud to have served notable clients including the UK National Health Service (NHS) and Lycos.

All our servers are located in UK data centres, ensuring fast loading times for UK visitors and full compliance with UK data protection regulations including GDPR. Our UK-based infrastructure means your data stays in the UK, which is important for many businesses and organizations.

Several key factors set us apart: 1) 100% Renewable Energy - We're one of the few UK hosts powered entirely by green energy. 2) 2Gbps Ultra-Fast Bandwidth - All plans include high-speed connectivity. 3) 24/7 UK Support - Real people, based in the UK, available around the clock. 4) Enterprise Security - Imunify360 and CloudLinux protection included free. 5) Proven Track Record - Trusted by NHS and major brands since 2013. 6) No Overcrowding - We limit accounts per server for optimal performance.

Yes! Happily Hosted is committed to environmental sustainability. Our UK data centres are powered by 100% renewable energy sources, making us one of the most environmentally responsible hosting providers in the UK. By choosing Happily Hosted, you're not only getting excellent hosting but also reducing your website's carbon footprint.

We offer three main shared hosting plans: 1) Home & Student (£2.45/month) - Perfect for personal sites with 1GB SSD storage. 2) Business Plus (£6.45/month) - Great for growing businesses with 50GB SSD storage and free domain. 3) Business Secure Plus (£16.45/month) - Our flagship plan with 100GB SSD storage, dedicated IP, and free domain. All plans include cPanel, unlimited email, free SSL, daily backups, and 24/7 UK support. We also offer dedicated servers from £99/month and reseller hosting from £320/year.

Business Plus and Business Secure Plus plans include a free domain for the first year when paying annually. Business Plus includes free .co.uk or .uk domains, while Business Secure Plus includes free .co.uk, .uk, or .com domains. After the first year, domains renew at standard rates.

Yes, we offer a 30-day money-back guarantee on all shared hosting plans. If you're not completely satisfied with our service within the first 30 days, we'll provide a full refund of your hosting fees (domain registration fees are non-refundable). This allows you to try our service risk-free.

Absolutely! You can upgrade your hosting plan at any time through your cPanel or by contacting our support team. We'll pro-rate the difference and apply it to your new plan. Upgrades are processed instantly with zero downtime, so your website continues running smoothly throughout the transition.

Yes, we offer domain registration for a wide range of extensions including .co.uk, .uk, .com, .org, .net, and many more. You can search for available domains directly on our website. Many of our hosting plans include a free domain for the first year.

Yes, you can transfer your domain to us. The process typically takes 5-7 days for most extensions. You'll need to unlock your domain at your current registrar and obtain an authorization/EPP code. Our support team is happy to guide you through the process. Domain transfers also extend your registration by one year.

Yes, if you already own a domain registered elsewhere, you can simply point it to our servers by updating the nameservers at your current registrar. Our nameservers are provided in your welcome email. No domain transfer is required unless you want us to manage your domain registration as well.

Absolutely! We offer free website migration assistance for all new customers. Our expert support team will help transfer your files, databases, email accounts, and configurations at no extra cost. We handle everything to ensure a smooth transition with minimal downtime. Simply contact our support team after signing up to arrange your migration.

Most website migrations are completed within 24-48 hours, depending on the size and complexity of your site. Simple websites can often be migrated within a few hours. We work closely with you to schedule the migration at a time that minimizes any potential disruption to your business.

All shared hosting accounts come with cPanel, the industry-standard hosting control panel used by millions of websites worldwide. cPanel provides an easy-to-use, graphical interface for managing your website, email accounts, databases, file manager, backups, and much more. It includes one-click installers for WordPress, Joomla, and hundreds of other applications via Softaculous.

You can access cPanel by going to yourdomain.com/cpanel or yourdomain.com:2083. Alternatively, you can log in through our client area and click the cPanel login button. Your cPanel login credentials are provided in your welcome email when you sign up. If you've forgotten your password, our support team can help you reset it.

We support multiple PHP versions including PHP 7.4, 8.0, 8.1, 8.2, and 8.3. You can easily switch between PHP versions using the MultiPHP Manager in cPanel. This flexibility allows you to run both legacy applications and modern frameworks that require the latest PHP features.

Yes! WordPress is fully supported on all our hosting plans. You can install WordPress with just one click using Softaculous in cPanel - no technical knowledge required. Our servers are optimized for WordPress performance with SSD storage, PHP 8.x support, and plenty of RAM. We also provide free SSL certificates which WordPress recommends for all sites.

We employ multiple layers of enterprise-grade security: 1) Imunify360 - AI-powered security suite that blocks threats in real-time, scans for malware, and provides proactive defense. 2) CloudLinux OS - Isolates each hosting account in its own environment, preventing security issues from spreading. 3) ModSecurity WAF - Web Application Firewall that protects against common attacks. 4) Free SSL Certificates - Encrypts all data between your site and visitors. 5) Daily Backups - Quick recovery if anything goes wrong.

Yes, we perform daily automatic backups on all hosting plans at no extra charge (this is typically a £60/year value with other hosts). Backups are stored separately from your hosting account for extra security. You can restore your entire website, specific files, databases, or email accounts with just a few clicks from cPanel. We recommend also keeping your own backups for extra peace of mind.

Yes, all hosting plans include free SSL certificates powered by Let's Encrypt and AutoSSL. These certificates are automatically installed and renewed, ensuring your website always has valid HTTPS encryption. SSL certificates protect your visitors' data, improve SEO rankings, and display the trusted padlock icon in browsers. For e-commerce sites or those needing extended validation, we can also provide premium SSL certificates.

Yes, as a UK-based hosting provider with UK data centres, we fully comply with GDPR and UK data protection regulations. Your data is stored entirely within the UK, processed according to strict data protection standards, and never transferred outside of compliant jurisdictions without proper safeguards. We provide a Data Processing Agreement (DPA) for customers who require one.

We provide 24/7 UK-based support via email and our ticket system. Our support team consists of experienced hosting professionals who can help with technical issues, website problems, email configuration, and general hosting questions. We pride ourselves on fast response times and going above and beyond to solve problems. For urgent issues, we prioritize quick resolution.

We guarantee 99.9% uptime, backed by our Service Level Agreement (SLA). Our UK-based servers are monitored 24/7 with redundant power supplies, network connections, and cooling systems. In the rare event that we fall below our uptime guarantee, you may be eligible for service credits. Our actual uptime typically exceeds 99.99%.

You can contact our support team 24/7 via: 1) Email at support@happilyhosted.com 2) Our online ticket system in the client area 3) Our contact form at happilyhosted.com/contact. We typically respond to support requests within a few hours, often much faster. For the quickest response, please include your domain name and a detailed description of your issue.